Frequently Asked Questions

ADG 3D Web Viewer 6.0

Q: When viewing ADG files locally on my hard drive, the following security message appears: "To help protect your security, Internet Explorer has restricted this file from showing active content that could access your computer. Click here for options ..."
A:
With the release of Microsoft's Windows XP Service Pack 2 (XP SP2), there are some changes to the operating system and to Internet Explorer that may affect visitors to websites containing Java or QTVR.

Due to this updates, viewing a web page that needs to run active content or scripting causes the following security message to appear in Internet Explorer's yellow Information Bar:

"To help protect your security, Internet Explorer has restricted this file from showing active content that could access your computer. Click here for options ..."

The options in the Internet Explorer Information Bar allow you to enable active content or scripting on a case-by-case basis. When the yellow Information Bar appears, simply click on it and select "Allow blocked content ..." to run the panorama viewer.

Note that this security message only occurs if you are viewing web page directly from your hard drive. If you want to run active content in all files on your hard disk, then you need to open menu Tools / Internet Options / Advanced tab / Security section and make sure that "Allow active content to run in files on My Computer" is checked.

- For more information on local active content restrictions, see Microsoft's Windows XP Service Pack 2 Enhancements to Internet Explorer 6.

Q: Please help. I get an error saying that my browser does not support JAVA applications...
A:
- The ADG file format use ADG Java Viewer and requires JVM (Java Virtual Machine) or JRE (Java Runtime Environment).
- Most of the browsers today either come preinstalled with Java or will install it automatically the first time it is needed. However, if it is not the case and you see a big red X or a gray box where the panorama should appear then you must install Java manually.
- Although most current web browsers are capable of running Java applets, this support can be disabled. So if the JRE is already installed but applets do not work, you may need to enable the JRE through your web browser. Sun has instructions how to Enable the JRE through your Web browser and how to Enable the JRE through the "Java™ Plug-in Control Pane".